Shipping policy
SHIPPING POLICY
Processing Times
All Color and Bite products are prepared and packaged with care. Many of our items are personalized or made to order.
Processing times vary by product collection:
Paint Your Own Cookies: typically 1–3 business days
The Keepsake Collection: typically 2–5 business days
Little Guests: typically 2–5 business days
Processing time does not include weekends, holidays, or shipping transit time. Larger or highly customized orders may require additional processing time. If additional time is needed, we will contact you using the information provided with your order.
Shipping
We currently ship within the United States. Available shipping options and estimated delivery times are displayed at checkout based on the shipping destination and order.
Shipping transit times are estimates provided by the carrier and begin after your order has been processed and shipped. Delivery dates cannot be guaranteed.
Tracking
When tracking is available, you will receive tracking information after your order ships.
Shipping Delays
Color and Bite is not responsible for carrier delays, weather disruptions, or other circumstances outside our control. However, if you experience an issue with your shipment, please contact us and we will do our best to assist you.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information. Once an order has shipped, we may not be able to redirect or replace a package sent to an incorrect address.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at colorandbite@gmail.com and include your order number and clear photos of the product and packaging.
For additional information regarding damaged, incorrect, personalized, or edible products, please see our Return & Refund Policy.
Questions
For questions about shipping or your order, contact us at colorandbite@gmail.com.