Refund policy

RETURN & REFUND POLICY

Because many of our products are personalized, custom-made, or food items, we do not accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at colorandbite@gmail.com. Please include your order number and clear photos of the product and packaging so we can evaluate the issue.

If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Personalized and Custom Orders

Personalized and custom-made products cannot be returned or exchanged due to the customized nature of the item. Please review all personalization details carefully before placing your order.

Food Products

For food safety reasons, edible products cannot be returned. If there is a problem with your order upon arrival, please contact us within 48 hours of delivery.

Cancellations

Cancellation requests must be submitted as soon as possible. Because many items are made to order, we cannot guarantee cancellation once production has begun.

Shipping Issues

We are not responsible for delays caused by the shipping carrier or for packages delivered to an incorrect address provided by the customer. If your package arrives damaged, please contact us so we can assist you.

Questions about your order or this policy can be sent to colorandbite@gmail.com.